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Ordering Terms & Conditions

By placing orders through this site, you agree to the following terms and conditions.

The terms and conditions may undergo changes periodically, and any changes will reflect on this posting. You are requested to visit this page and check the current terms and conditions, as they are binding on you. Consistent usage of the site will mean that you accept the changes.

Credit Card Payments:
The best way to purchase any product from our website is payment via a credit card. For a credit card payment, we will ask you specific, relevant information we require for the various authorization and verification process of the purchase. We regret to inform you that we will not be able to execute your order until the authorization and verification processes are cleared.

Charging Your Credit Card:
As soon as your order is processed, we process your credit card. Once the order is shipped, delay in the shipment or installation will not relieve you of your obligation to accept any charges for the particular transaction.  

Payment Disputes:
Northern Star Publications may go for litigation in the case of payment disputes. If your credit card company refuses payment, we may delay the shipment, or cancel the order outright. Additionally, we may deduct any sums that you owe us from any amount due to you. In addition, we will be entitled to reasonable costs that we incur for collection, including legal fees.

Credit Card Security:
Credit card security is foremost in our minds, and we appreciate the care that our customers take about their personal and critical information. We do not store credit card numbers(s) on our customer's profile. You will need to re-enter your credit card information during every order you place with us.

Prices:
All prices are in Canadian Dollars. The price for a product is the price in effect at the time we receive your order. We may change prices from time to time. Occasionally this site may have an incorrect price for an item. If that happens, we will notify you before the item is shipped.

Sales Tax:
We collect sales tax from customers as is required by the with the Provincial and Federal legislation. Prices listed on this site include sales tax.

Orders:
Your order must be placed using the order form provided on this site. You must complete all information requested on the form for the order to be processed. All orders are subject to acceptance by Northern Star Publications.

Shipping and Shipping Charges:
Provided your orders are in stock, we will ship your orders within two business days, post the receipt of your order and credit card verification. We ship all our orders via Canada Post from Calgary, Alberta, Canada.

The EDD (estimated delivery dates) are calculated based on which orders are received by 1 PM Mountain Standard Time, Monday to Friday, holidays excluded. If the order is placed and is approved before 1 PM Mountain Standard Time, it ships on the same day. Orders that are placed after 1 PM on Friday generally ship on Monday. We do not ship or deliver any orders on holidays and weekends. Moreover, we cannot guarantee the delivery date and time for any order.

  • Within Canada:
    Shipping Method:  Canada Post Regular Mail, unless the customer has specified other manner.
    Estimated Arrival Time: 2-9 days from date of shipment.

  • Shipping to the United States:
    Shipping Method:  Canada Post Regular Mail unless the customer has specified some other manner.
    Estimated Arrival Time:  6 days to 3 weeks from date of shipment.
    Any duties or taxes levied on packages arriving from outside the United States are determined by U.S. Customs and Immigration and will have to be borne by the recipient.

  • Shipping to an International Address (outside Canada and the U.S.):
    Shipping Method:  Canada Post International Surface Mail, unless the customer has provided some other manner.
    Estimated Arrival Time: 6 days to 6 weeks from date of shipment.
    Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and will have to be borne by the recipient.

Returns & Exchanges:
Northern Star Publications stands behind the quality of their products and publications and do not offer returns and exchanges. If the incorrect publication was delivered, we will ship the correct publication upon being notified.

As soon as we receive your order, and once the payment is approved, we ship the order. Therefore, we cannot guarantee that you can cancel an order once placed with us. However, if you no longer want the product you ordered, do not accept the shipment and write 'Return to Sender'. We will refund you for the full price of the items and tax, if it were applied. However, we cannot refund shipping fees, unless what you got were damaged goods, or wrong deliveries.

If the item(s) sent back to us is from outside of Canada, please indicate that it is a "Return Canadian Goods" on the package to avoid duty and custom charges.

Limitation of Northern Star Publications' Liability:
TO THE EXTENT ALLOWED BY LAW, NORTHERN STAR PUBLICATIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, OR FROM THE PURCHASE OR USE OF PRODUCTS. THIS IS TRUE EVEN IF NORTHERN STAR PUBLICATIONS OR A REPRESENTATIVE OF NORTHERN STAR PUBLICATIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL NORTHERN STAR PUBLICATIONS TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) EXCEED THE AMOUNT PAID BY YOU FOR PRODUCT PURCHASED ON THIS SITE.

Governing Law and Jurisdiction:
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, exclusive of its choice of law rules. The sole jurisdiction and venue for any legal proceeding will be the courts located in Calgary, Alberta. In the event that any of the provisions herein are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect. Prices, product descriptions and illustrations in this site are subject to change without notice. Inventory of some items is limited to supply on hand.

Privacy Policy:
For information about the use of any personally identifying information provided to Northern Star Publications when you use this website, please review our Privacy Policy.